Please read this privacy policy carefully. By accessing or using the

website or app, you agree to be bound by the terms described herein and

all the terms incorporated by reference. If you do not agree to all of

these terms, do not use the website or app.

Content & Purpose

Limited, a company duly incorporated under the provisions of the

Companies Act, 1994 (hereinafter referred to as "Friends Pharma" or "We"

or "Our" or "Us" or "Company"). The domain name and the mobile

application are collectively referred to as the "Website."

The Website is a platform that facilitates the purchase of

pharmaceuticals, healthcare, lab tests, beauty products, pet accessories,

nutritional supplements & herbs, and food items sold by various relevant

to time (referred to as "You" or "Your" or "Yourself" or "User", which

terms also include visitors). The Services are offered to Users through

various modes, including the issuance of discount coupons and vouchers

redeemable for goods/services offered for sale by the Sellers.

We have implemented reasonable security practices and procedures to

protect the information assets and the nature of our business. While we

strive to provide security commensurate with industry standards, we

Information Collection and Usage

To provide the Services and other purposes identified in this Privacy

Policy, Friends Pharma collects and hosts certain data and information of

the Users. We are committed to protecting the Personal Information of

Users and take all reasonable precautions to maintain confidentiality.

This Privacy Policy helps you understand the following:

The type of Personal Information (including Sensitive Personal Data or

Information) that Friends Pharma collects from Users.

The purpose of collecting, means, and modes of usage of such Personal

Information by Friends Pharma.

How and to whom Friends Pharma will disclose such information.

A User may have limited access to the Website and utilize some of the

Services without creating an account. Unregistered Users can access some

information and details available on the Website. To access all features

and benefits, a User may need to create an account. As part of the

registration process, Friends Pharma may collect the following categories

of Personal Information (collectively referred to as "User Information"):

Phone Number

Password chosen by the User

Valid financial account information

Other details volunteered by the User

Users may be required to upload copies of their prescriptions on the

Website and/or email them to Friends Pharma, which will be

stored/disclosed only as specified in this Privacy Policy and the Terms

of Use. "User Information" also includes any prescriptions provided by

Users.

Friends Pharma may collect information about the User's browsing history,

including the URL of the site visited before our Website, the Internet

Protocol (IP) address, the computer operating system, the type of web

browser, and the name of the User's ISP. The Website uses temporary

cookies to store certain non-sensitive data used for technical

administration, research, and user administration.

Use of Personal Information

Friends Pharma will retain User Information only to the extent necessary

to provide Services to Users. Information collected may be used for:

Improving Services, features, and functionality

Research and development and user administration

Conducting user surveys

Statistical analysis and business intelligence

Dealing with requests, inquiries, complaints, and customer care

activities

Prize fulfillment and other aspects of contests

Communicating changes in Services or policies

Verifying user identity and preventing fraud

Investigating, enforcing, resolving disputes, and applying our Terms of

Friends Pharma may need to disclose/transfer User's Personal Information

to third parties for the purposes mentioned in this Privacy Policy and

the Terms of Use, including:

To sellers and service providers for carrying out services on Friends

Pharma’s behalf under contract.

To our affiliates in Bangladesh or other countries.

To government institutions/authorities as required by law.

For prize fulfillment and other aspects of contests.

Retention of Information

Information collected/stored under this Privacy Policy and Terms of Use

is maintained by Friends Pharma in electronic form and may be converted

to physical form. Regardless of storage, Friends Pharma keeps all User

Information confidential and uses/discloses it only as specified.

Security Practices and Procedures

Friends Pharma adopts reasonable security practices and procedures to

User Rights

Users can access, modify, correct, and delete Personal Information

provided to Friends Pharma. Withdrawal of consent will not be

retroactive. To update or correct information, email Friends Pharma at

connect@techmatrixlab.com. If a User does not agree with the information

collected, they can request its deletion.

Friends Pharma may update this Privacy Policy at any time. Significant

changes will be notified via the Website or email. Continued use of the

Service after notice of changes constitutes consent to the updated

practices.

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