Please read this privacy policy carefully. By accessing or using the
website or app, you agree to be bound by the terms described herein and
all the terms incorporated by reference. If you do not agree to all of
these terms, do not use the website or app.
Content & Purpose
This privacy policy ("Privacy Policy") applies to your use of the domain
name www.Friends-Pharma.com, an internet-based portal, and Friends
Pharma, a mobile application, owned and operated by Friends Pharma
Limited, a company duly incorporated under the provisions of the
Companies Act, 1994 (hereinafter referred to as "Friends Pharma" or "We"
or "Our" or "Us" or "Company"). The domain name and the mobile
application are collectively referred to as the "Website."
The Website is a platform that facilitates the purchase of
pharmaceuticals, healthcare, lab tests, beauty products, pet accessories,
nutritional supplements & herbs, and food items sold by various relevant
suppliers like pharmaceuticals, manufacturers, importers, and
distributors (referred to as "Services", with the relevant suppliers
referred to as "Sellers"). The arrangement between the Sellers and
Friends Pharma is governed by this Privacy Policy and the Terms of Use.
The Services are available to natural persons who have registered on the
Website following the procedures determined by Friends Pharma from time
to time (referred to as "You" or "Your" or "Yourself" or "User", which
terms also include visitors). The Services are offered to Users through
various modes, including the issuance of discount coupons and vouchers
redeemable for goods/services offered for sale by the Sellers.
We have implemented reasonable security practices and procedures to
protect the information assets and the nature of our business. While we
strive to provide security commensurate with industry standards, we
cannot ensure or warrant the complete security of all information
transmitted to us by you due to the inherent vulnerabilities of the
internet.
Information Collection and Usage
To provide the Services and other purposes identified in this Privacy
Policy, Friends Pharma collects and hosts certain data and information of
the Users. We are committed to protecting the Personal Information of
Users and take all reasonable precautions to maintain confidentiality.
This Privacy Policy helps you understand the following:
The type of Personal Information (including Sensitive Personal Data or
Information) that Friends Pharma collects from Users.
The purpose of collecting, means, and modes of usage of such Personal
Information by Friends Pharma.
How and to whom Friends Pharma will disclose such information.
How Friends Pharma will protect Personal Information, including Sensitive
Personal Data or Information collected from Users; and
How Users may access and/or modify their Personal Information.
Types of Personal Information Collected by Friends Pharma
A User may have limited access to the Website and utilize some of the
Services without creating an account. Unregistered Users can access some
information and details available on the Website. To access all features
and benefits, a User may need to create an account. As part of the
registration process, Friends Pharma may collect the following categories
of Personal Information (collectively referred to as "User Information"):
Name
User ID
Email address
Address (including country and ZIP/postal code)
Gender
Age
Phone Number
Password chosen by the User
Valid financial account information
Other details volunteered by the User
Users may be required to upload copies of their prescriptions on the
Website and/or email them to Friends Pharma, which will be
stored/disclosed only as specified in this Privacy Policy and the Terms
of Use. "User Information" also includes any prescriptions provided by
Users.
Internet Use and Cookies
Friends Pharma may collect information about the User's browsing history,
including the URL of the site visited before our Website, the Internet
Protocol (IP) address, the computer operating system, the type of web
browser, and the name of the User's ISP. The Website uses temporary
cookies to store certain non-sensitive data used for technical
administration, research, and user administration.
Use of Personal Information
Friends Pharma will retain User Information only to the extent necessary
to provide Services to Users. Information collected may be used for:
User registration on the Website
Processing orders and providing Services
Completing transactions and billing
Technical administration and Website customization
Ensuring effective presentation of Website content
Delivering personalized information and targeted advertisements
Improving Services, features, and functionality
Research and development and user administration
Conducting user surveys
Statistical analysis and business intelligence
Dealing with requests, inquiries, complaints, and customer care
activities
Prize fulfillment and other aspects of contests
Communicating changes in Services or policies
Verifying user identity and preventing fraud
Investigating, enforcing, resolving disputes, and applying our Terms of
Use and Privacy Policy
Disclosure and Transfer of Personal Information
Friends Pharma may need to disclose/transfer User's Personal Information
to third parties for the purposes mentioned in this Privacy Policy and
the Terms of Use, including:
To sellers and service providers for carrying out services on Friends
Pharma’s behalf under contract.
To our affiliates in Bangladesh or other countries.
To government institutions/authorities as required by law.
For prize fulfillment and other aspects of contests.
To employees and data processors on a need-to-know basis.
Non-personally identifiable information may be disclosed to third-party
ad servers, agencies, technology vendors, and research firms.
Retention of Information
Information collected/stored under this Privacy Policy and Terms of Use
is maintained by Friends Pharma in electronic form and may be converted
to physical form. Regardless of storage, Friends Pharma keeps all User
Information confidential and uses/discloses it only as specified.
Security Practices and Procedures
Friends Pharma adopts reasonable security practices and procedures to
protect Personal Information from loss, misuse, unauthorized access,
disclosure, alteration, and destruction. However, we are not responsible
for any intercepted information sent via the internet and release us from
claims arising out of the use of intercepted information.
User Rights
Users can access, modify, correct, and delete Personal Information
provided to Friends Pharma. Withdrawal of consent will not be
retroactive. To update or correct information, email Friends Pharma at
connect@techmatrixlab.com. If a User does not agree with the information
collected, they can request its deletion.
Changes to the Privacy Policy
Friends Pharma may update this Privacy Policy at any time. Significant
changes will be notified via the Website or email. Continued use of the
Service after notice of changes constitutes consent to the updated
practices.
Contact Us
For questions relating to this Privacy Policy, contact us at +8801826-
034230 or connect@techmatrixlab.com.